Legal

Complaints Procedure

Last updated: 19 June 2026

As an Appointed Representative of New Leaf Distribution Limited, we aim to provide you with a high standard of service. If you are unhappy with any aspect of our service, please let us know.

How to contact us

Email: [email protected]

Write to: New Leaf Distribution Ltd, 165 – 167 High Street, Rayleigh, Essex SS6 7QA

Call: 01702 431130

We will acknowledge your complaint promptly and aim to resolve it within 8 weeks.

The Financial Ombudsman Service

If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service (FOS):

Website: www.financial-ombudsman.org.uk

Phone: 0800 023 4567

Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

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